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Frequently Asked Questions

Athlete Support

The first step to joining a SOFLETE Team is to go here and sign up! Our All Access package gives you access to every team and training cycle that SOFLETE offers, including a tailored nutrition program that is designed by SOFLETE's inhouse Registered Dietitian Nutritionist for only $34/month.

You can also always email us at help@soflete.com and we'll do our best to answer any questions you have as quickly as possible. 

There are two stages to signing up for the new app. First, you need to check out and create your account on soflete.com. It sounds like you've already done this. After you do that, you will receive 2 emails:

  1. Your purchase confirmation and order number;
  2. An email prompting you to create an account on the SOFLETE app - here is what this email looks like:

Complete your on-boarding process online at soflete.com. Don't have a Soflete account? Contact help@soflete.com for assistance. Note: your SOFLETE account will be different than your training account attrain.soflete.com. 

If you have any further questions or if we can be of further assistance, please do not hesitate to let us know by contacting help@soflete.com .

When you first created your account and signed in, it's likely that you didn't enter all of your working maxes - either due to a time constraint or simply not knowing every single one of your PR's. 

Because much of our programming is done with prescribed percentages, rather than outright weight recommendations, it will be useful for you to have as many Working Maxes as possible recorded in the database. The data that you record on this page will be used to auto-populate your workout weights. If you don't have a Working Max field filled out, that's ok too, but field will show a 0 for the prescribed weight. It will be up to you to choose a weight that makes sense for that exercise and set/rep scheme. Because of this, it's highly recommended that when you can, you update the working maxes page. 

The good news is that it's easy to go back and update your working maxes.

While we expect that most athletes will be doing the most recent Team workout, we also understand that some athletes may have joined mid-cycle, or simply want to complete a historic cycle. We've made this extremely easy to do. 

After you have logged into your account, click on the team you want to access. Scroll to the bottom of the screen for "View Cycles".

Select the cycle you would like - the next time you log in, you'll be brought right back to where you left off. No need to select the cycle again, or find your place. 

As always, if you have any questions that aren't answered in our searchable knowledge base, please don't hesitate to contact us at help@soflete.com.   

We appreciate your interest in becoming a Soflete Sponsored Athlete. We are always on the lookout for athletes and influencers who can help spread the SOFLETE and Die Living lifestyle. If this sounds like you, send us an email at help@soflete.com and please include information about yourself, where we can follow you, and a short video.  

Thank you for your interest.

If you're having trouble getting past the user agreement, please send us an email. In addition, please restart the signup process on your desktop. 

We are continuously trying to improve your experience with SOFLETE programming, and this means updating the app frequently. In order to maintain the best user experience, it is important that you keep your app up to date. We recommend setting your mobile device to automatically update apps when updates are available. 

 

As always, if you have any questions that aren't answered in our searchable knowledge base, please don't hesitate to contact us at help@soflete.com.

Manage Subscription

Updating your billing information is easy. Simply log into your account here: https://soflete.com/tools/recurring/get-subscription-access. If you do not have a Soflete account, please contact help@soflete.com

 

Once you have logged in, click on "Manage Subscription".

 

From there, you will be able to view your purchase history, as well as edit/update your billing information. To update your billing information, click on "Billing Information."

 

Finally, click on "Update Card" to update your billing information. 

 

As always, if you have any questions that aren't answered in our searchable knowledge base, please don't hesitate to contact us at help@soflete.com

When you join a SOFLETE Team, you are signing up for a month-to-month subscription, with no commitment. By default, your subscription is set to recur every month until you cancel your membership. You may cancel your membership at any time, and you will continue to receive access to the programming for 30 days after your last successful payment. Subscriptions are non-refundable if cancelation or request for cancelation is after the charge has processed.

 

Please note that subscriptions started with 10 day free trials will be automatically charged after the trial period. Subscriptions must be canceled prior to the end of the trial period or the first monthly charge to not be processed. Refunds are not available for purchases of digital products (subscriptions).

 

To cancel your subscription, login at https://soflete.com/tools/recurring/get-subscription-access. If a 4-digit code is sent, please check your spam if not in your inbox or SMS.  Note that your Soflete account (soflete.com) is different than your training account (train.soflete.com). If you do not already have a Soflete account, please contact help@soflete.com for assistance. Go to "Manage Subscriptions" and "Cancel". If you have any problems, please email help@soflete.com and we will can cel your account for you. 

When you join a SOFLETE Team, you are signing up for a month-to-month subscription, with no commitment. By default, your subscription is set to recur every month until you cancel your membership. You may cancel your membership at any time, and you will continue to receive access to the programming for 30 days after your last successful payment. Subscriptions are non-refundable if cancelation or request for cancelation is after the charge has processed.

Please note that subscriptions started with 10 day free trials will be automatically charged after the trial period. Subscriptions must be canceled prior to the end of the trial period or the first monthly charge to not be processed. Refunds are not available for purchases of digital products (subscriptions).

Cancelling your account must be done on your computer - not your phone. Login at https://soflete.com/account. Please note your Soflete account (soflete.com) is different than your training account (train.soflete.com). If you do not already have a Soflete account, please contact help@soflete.com for assistance. Go to "Manage Subscriptions" and "Cancel". If you have any problems, please email help@soflete.com and we will can cel your account for you. 

To request deletion of your app and subscription account and/or data please email help@soflete.com

Nutrition Program

Check out this blog post on what each of the goals mean and how to get the most out of the program.

Each recipe will automatically scale to one serving size for your needs. The app uses all of the information you put into your profile to create your menu and scale your recipes. Make sure to keep your profile up to date so the program adjusts as you progress. To meal prep, multiply the ingredients list by the number of desired servings.

Each meal has a step-by-step recipe to make the nutrition program easy to follow. Including an equipment list of the tools you need before you get started. Some recipes take longer to cook and prep, but the skill level is appropriate for a beginner in the kitchen.

You can use the calorie and macronutrient targets as your goal for daily intake. You can also use the ‘Recipes’ tab to search hundreds of recipes, and treat the nutrition program as your personal cookbook when you need inspiration in the kitchen.

The post-workout snack is designed to have a specific macronutrient ratio that differs from the other meals and snacks to help your body recover and muscles grow.

On rest days, you won’t need your post-workout snack.

If you don’t know your exact body fat percentage to enter manually, you can choose from the pictures of various body types, and the app will ballpark your body fat percentage for you. It is highly recommended to do some type of body composition testing at least quarterly to most accurately track your progress.

Payment

We accept:

  • Amazon Payments
  • Paypal
  • Visa
  • Mastercard
  • Discover
  • American Express
  • Apple Pay

Send us an email or a direct message via our Facebook Page.

Products

All of our shirts are either a tri-blend of polyester, cotton, and rayon, or 60/40 blend of polyester and cotton. These blends are chosen for their soft feel. 

Our shirts run just a little on the small side, so we recommend that you go up a size if you're in between sizes or if you do not prefer a slightly tighter fit. 

We restock periodically, but don’t have a set restock schedule. You can always sign up for back in stock alerts through the In Stock Reminder button. 

It’s always a good idea to check out our Instagram (@sofletehq) and Facebook from time to time, as we do announce restocks and new items there when they come in. 

We recommend that you wash our shirts in cool or cold water, and tumble dry on low. 

Our board shorts should be washed in cool or cold water, and laid flat or hung to dry. Putting the board shorts in the dryer is damaging to the 4-way stretch of the fabric, and will quickly cause it to lose its elasticity.

Returns & Exchanges

We have a 30 day exchange policy.

Items need to be in their original state, unwashed and unworn (except for try on).

To exchange a product or order, please follow these steps:

1) Email: help@soflete.com with the subject line: "RMA" to obtain a Return Authorization Number within 30 days of the invoice generated date. Include what item you would like to exchange.

2) Place the products inside a shipping envelope or box and write the Return Authorization Number clearly and visibly on the outside of your returned package. Then mail the package to the following address: 

FLORIDA WAREHOUSE

SOFLETE / Shipmonk

201 NW 22nd Ave., Unit 100

Fort Lauderdale, FL 33311

CALIFORNIA WAREHOUSE

ShipMonk / SOFLETE 

6010 N. Cajon Blvd

San Bernardino, CA 92407

Please note: 

  1. You must write the Return Authorization Number clearly and visibly on the outside of your returned package. 
  2. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (possibly at sender’s expense).
  3. Purchases that meet the above return policy guidelines will be refunded back to the original method of payment. 
  4. Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.

Several types of goods are exempt from being returned. Perishable goods such as food and nutritional supplements cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • App Subscriptions
  • Nutrition Products

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges that cannot be fulfilled due to being out of stock will be compensated with a store gift card.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@soflete.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@soflete.com with the subject "Exchange" and we will send you an RMA number to place on your package, similar to a return. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We have a 30 day return policy.

Items need to be in their original state, unwashed and unworn (except for try on).

To return a product or order, please follow these steps:

  1. Email: help@soflete.com with the subject line: "RMA" to obtain a Return Authorization Number within 30 days of the invoice generated date. Please include which item(s) you would like to return.
  2. Place the products inside a shipping envelope or box and write the Return Authorization Number clearly and visibly on the outside of your returned package. Then mail the package to the following address:

FLORIDA WAREHOUSE

ShipMonk / SOFLETE

201 NW 22nd Ave., Unit 100

Fort Lauderdale, FL 33311

CALIFORNIA WAREHOUSE

ShipMonk / SOFLETE 

6010 N. Cajon Blvd

San Bernardino, CA 92407

Please note:

  1. You must write the Return Authorization Number clearly and visibly on the outside of your returned package.
  2. Returns that do not have a RMA written on the outside of the package will not be opened and will be returned to sender (possibly at sender’s expense).
  3. Purchases that meet the above return policy guidelines will be refunded back to the original method of payment.
  4. Purchases received outside of the Return Policy Guidelines will not be mailed back and will not be refunded.

Several types of goods are exempt from being returned. Perishable goods such as food and nutritional supplements cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • App Subscriptions
  • Nutrition Products

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@soflete.com .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@soflete.com with the subject "Exchange" and we will send you an RMA number to place on your package, similar to a return.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping & Delivery

Yes, we do!Please check the options at checkout to see if we ship to your country and what those shipping costs would be

Tracking Numbers are emailed automatically from our system when your order ships. If you do not receive a tracking number, you may have entered your email address incorrectly or the tracking number email may have been sent to your spam folder. 

Yes, we do. Please check the shipping options and prices at checkout when you enter your shipping address.

A tracking number with a link to the carrier's tracking website will be automatically emailed to you when your order ships. 

If you do not receive a tracking number, you may have entered your email address incorrectly or the tracking number email may have been sent to your spam folder. 

Yes, we do. Please check the shipping options and prices at checkout when you enter your shipping address.

We are currently experiencing delays as a result of the higher than normal volume of orders and the complications & challenges from the ongoing Covid-19 pandemic. Rest assured that we are doing everything we can to get orders shipped as quickly and efficiently as possible, while still maintaining the proper protocols. As soon as your order ships, you will receive an email with your tracking information. We do not ship on Saturdays and Sundays, and Friday orders after 2pm ET may not process until Monday. Please keep in mind our warehouse requests at least 48 business hours to process orders. 

Yes, please check the shipping options and prices at checkout when you enter your shipping address.

We offer Free Shipping on orders over $75 to destinations within the continental US.

Yes! We ship to APO/FPO addresses all the time. When you submit your order, be sure to put APO or FPO in the "City" field, AE or other applicable abbreviation in the "State" field (scroll to the bottom of the pull down menu), and select "United States" as your country. If you fail to do this, not only will your shipping costs be much higher but the proper shipping carrier may not be assigned resulting in your order being returned to our warehouse.

The Mobile App

Yes, it can be downloaded from the Google Play store.  

Are you looking to download the SOFLETE app? 

For Apple iOS users, click here to be taken to the app store, or simply visit the app store and search for SOFLETE.

Android users, click here to be taken to the Google Play store, or simply visit the Google Play store and search for SOFLETE.

If you have any questions about the app, or are having any trouble downloading it, signing up, or anything else, please do not hesitate to contact us at help@soflete.com and we will do our best to respond as quickly as possible.  

Training

Our All Access includes all of our programming teams (including Mobility and Nutrition) for the low price of $34/month.

Most teams are programmed in distinct 12 week cycles, with more specific training goals and build-up/de-load periods, as opposed to the more linear format of the social media programming. Additionally, the subscription teams come with access to SOFLETE coaches and our Registered Dietician, as well as performance tracking and the ability to interact with the other SOFLETE athletes.

Our programming is offered on a month to month subscription basis, with no commitment. If you feel like it’s not the right fit for you, you can cancel at any time.

SOFLETE methodologies are based on a proven system of building strength and stamina.

To put it simply, our programs are designed to strengthen your body in order to be able to better handle the rigors and impact of either a SOF Selection, or operations as an SOF operator. We want to be very clear: the fitness needs and performance points to pass a selection, even, are not the same as what is needed in a special operations team. 

“The truest measure of competition is not in the stadium. The truest measure of competition is on the battlefield. The fiercest competitors face off with their lives on the line, and the winners simply are able to survive the encounter. The fact of the matter is that in war, your every move, moment of hesitation, strength, and weaknesses will weigh on your survival. The terrifying, and unsaid truth, is that even if you do everything right, you can still die. In virtually no other sport is this true.”

Some of the movements we program have no true substitution.

They are odd object movements that have inherent instability that activate muscles that a barbell can't fully replicate. Most of the substitution questions we receive are sandbag related. 

We suggest either buying a sandbag or making one on the cheap out of a sandbag and 100 mph tape, because honestly there's nothing like moving a sandbag. However, we realize that certain gyms don't allow certain movements, space is limited, or equipment isn't available.

Sandbag ground to shoulder -> atlas stone ground to shoulder -> double KB clean -> power clean

Lateral sandbag throws -> lateral KB throw -> lateral sledgehammer strike -> KB chop -> lateral cable chop -> lateral med ball toss (triple the distance)

Over the shoulder sandbag throw -> over the shoulder atlas stone throw -> over the shoulder KB throw -> over the shoulder med ball toss (triple the distance) -> power clean

Back rack barbell carry -> march in place with barbell (1 step equals 3/4 of a meter)

There is a way to train for rucking without rucking and that's trunk work and cycling.

For swimming, you can sub in running, rowing, or cycling (including stationary bike). Multiply the swim distance 4.25x for rowing, 4x for running, 12x for cycling.

While it's not optimal to complete a workout over multiple training sessions, we realize that sometimes life dictates otherwise. In the event that you need to split your workout into 2 sessions, the best way to split up the workouts is:

AM Session:

Movement work

Conditioning 

PM Session:

Strength work 

Movement work

No.

No.

SOFLETE is a group of current and former SOF personnel who are also accomplished athletic coaches, combined with non-SOF experts in the fitness industry. SOFLETE was born out of necessity.

As members of the community we were always posed two questions: How do we build the athletic capabilities of our bodies, as well as prevent and fix injury? 

The philosophy is that it’s hard to be hard and it’s hard to be smart. Push hard in big lifts and sprints and when your body tells you it’s hurt, take the time to heal. After years of pushing through minor injuries and prolonging our rehab we realized there HAD to be a better way. 

We've also learned there is more to fitness than "go run till you can't run." In a small team there is no such thing as "relative strength." You're either a strong performer, or somebody else is pulling your slack.

At this time, we do not offer discounts on our programming. 

No, but when your buddy passes out after his marathon you'll be able to carry him to the car.

Do you want to be prepared for anything that life may throw at you? 

If the answer is yes, then SOFLETE will benefit you. 

If the answer is no, you're on the wrong website and need to get back to your vegan meal.

We currently offer a single subscription choices All Access, which gives you access to all of our programming including Nutrition and Mobility. 

Our programs are subscription-only and are continuous improvement programs, not limited cycles.  

Subscribers have the ability to access daily programming through computers and mobile devices. 

Tracking workouts is easy and gives each athlete the ability to compete with other athletes via the leaderboard, as well as the tools to analyze gains and intelligently track progress.

Barbell, Bumper Plates, Squat Rack, Pull-Up Bar, Bench, Kettlebells of varying sizes, Dumbbells of varying sizes, Sandbag, Sled, Weight Vest, and a Rowing Machine.

It is possible to substitute some movements due to lack of equipment, but this list will be your ideal setup.

Our Garage Fitness, Garage Health and Minimalist Teams offer training for those with limited equipment and time.

The daily workouts are non-periodized samples of our programming. To truly improve and see results, you need to join a team and start following the periodized programming based on your specific goals.

Most movements have videos within the app. If that's not sufficient, you may want to take at least a basic class on fitness and movements at a local facility. If you have questions about movements you can ask us by messaging on Facebook. 

There are exactly zero websites offering what we do, and we intend to be the best at that; programming for high-performing tactical athletes.

Thanks for your inquiry.

While there is no official protocol for sponsorship, we are generally looking for individuals who fit into multiple of the following categories:

  • Embody and are able to articulate the SOFLETE/Die Living mindset and philosophy
  • Who have developed/are developing a strong social media presence
  • Who can produce their own media: photos, video, written content
  • Who can consistently promote SOFLETE

Please let us know if you have any other questions!

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